Argentina

Essential Day-to-Day Responsibilities:                                    

Police change management practice and procedures

• Ensure change management procedures interact and comply with existing areas such as configuration, incident, problem management, etc

• Issue Advisories for Customers impacted by change activities

• Ownership of conflict analysis and resolution

• Approving changes and tasks for IaaS

• Interaction with SBUs and internal stakeholders in all aspects of change management procedures

• Chair CABs, eCABs, failure meetings

• Production and communication of Change Management Reports

Additional Information:

No shift work is required but potential candidate can expect to be on call during out of hours.                                                                   

Education:                                          

Possess a University degree or equivalent, preferably in Computer Science/Technology or Engineering.                                                                                               

Required Skills:

·Assertiveness

·Must display drive, enthusiasm and attention to detail

· Communicates clearly and precisely both verbally and in writing

·Plans and prioritises workload and demands

·Takes personal ownership to deliver customer satisfaction

·Respects and works effectively with diverse people, perspectives and ideas                            

Desired Skills:                                 

·Experience of working in a busy and challenging IT organisation, preferably in Service Management

·ITIL foundation certificate

·Experience of using Service Management