Argentina

Tareas

Essential Day-to-Day Responsibilities:

· A minimum of two years experience in a computer systems/network environment or a degree in an IT related subject

· To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner

· To ensure correct referral and escalation of issues

· To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in  the respective site

· To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are   completed

· To produce routine daily logs, exception reports and to produce reports on major service incidents

· To carry out scheduled system software and hardware upgrades as directed through the Change Management System

· To liase with internal and external customers answering queries and resolving service issues in a timely and professional manner

· To ensure that customers and respective helpdesks receive timely and accurate advice of service problems

· To ensure personal awareness of and adherence to established Incident Management and Problem Management procedures

· To ensure personal knowledge of all supported systems is continually updated

· A demonstrable ability to communicate effectively with all levels of staff, both orally and in writing

· Customer facing skills (ability to communicate clearly with customers via orally and written mediums)

· The capability to work on shifts as part of a team to achieve a common goal

· Be able to manage own work and multitask, meet tight deadlines without losing sight of priorities

· To provide a high level of customer service, whilst working under pressure

· Be focused on the quality and efficiency of the work you are involved in to meet customer needs and expectations

· Must be flexible, self-motivated, and have a "can-do" attitude

· Be driven and committed to the goals and objectives of the team and organisation as a whole

· Must have minimum knowledge and understanding of financial markets

· Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems

Education: Any Graduate or Diploma in engineering.

Required Skills (Must have):

· Total of 2 + years of supporting IT infrastructure

· 1+ years of mandatory NOC experience in similar environment

· 1+ years of Windows or UNIX administration skills

· Excellent communication skills (Should be in a position to communicate to global teams and senior management  (verbal and written)

Desired Skills (Nice to have in addition to the Required Skills):

· 1+ years of excellent understanding of ITIL process with appropriate fundamental accreditation

· 1+ years of Netcool experience

· 1+ years of Formula experience or similar monitoring tools

· 1+ years of Windows Administration skills, Basic understanding of VMWARE

· Worked in a global support environment and interaction with US and European customers