Bilingual Technical Support (portuguese/spanish)

GlobalLogic

Publicado 10 de septiembre de 2019
Área Soporte Técnico
Tipo de puesto Full-time
Salario No especificado
Lugar de trabajo Capital Federal, Buenos Aires
Conocimientos Inglés Intermedio (Excluyente)
Portugués Avanzado (Excluyente)
Residencia Argentina

Requisitos para postularse

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We are looking for a Technical Support Engineer to join our team!

Our client is a worldwide leader in video delivery and cable access solutions. Our innovative solutions are key for smarter, faster, and simpler operations. We will be providing L1 and L2 tech support.

Requirements

  • Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable.
  • Advanced Portuguese and Spanish.
  • Hands-on experience with Linux.
  • Ability to work in different shifts

 

Would be a plus:

  • A university technology degree or equivalent years of technical support experience in high-technology companies.
    Superior problem solving, analytical and communications skills.
  • A strong understanding of IP protocols and telecommunication/cable operator networks.
  • Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain.
  • Experience with bash/python scripting.
  • Experience with Zabbix or Grafana.
  • Experience with Salesforce, Jira, Confluence.

Responsibilities

  • Responsible for providing technical support in assigned product areas to Client´s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Client and associated equipment.
  • Report and track design, reliability and maintenance problems or bugs to R&D engineering groups.
  • Coordinate both hardware and software upgrades to the existing Client customer base. 
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