Network Voice Analyst

We are currently looking for an experienced Network Voice Analyst who will be responsible for providing operational support of the Cisco IPT voice systems.

This position requires strong problem solving and analytic skills to isolate problems, recommend and implement solutions. Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.

Responsibilities:

System monitoring, Remedy queue management, incident management, initial troubleshooting, Coordinate on-site support, Escalation to Level 3 Design &Consulting Engineers or 3rd party vendors, Maintain system compliance and implement system upgrades.

Rotational On-Call may be required, covering nights and weekends (Approx. 1 week every 2 months.)

Requirements

• At least 5 years of experience supporting large enterprise voice networks.
• Strong hands-on knowledge of Cisco voice systems. Experience supporting the following Cisco platforms, configuration & circuits:

    • Cisco Unified Communications Manager

    • Cisco Unified Contact Center Express

    • Cisco Unity Connection

    • Cisco Emergency Responder

    • Cisco Voice Gateways (Cisco Routers)

    • Cisco IP Phones

    • Global Dial Plan configuration

    • SIP & PRI trunks

    • Cisco routing & switching

    • QoS

• Familiarity with network monitoring tools (e.g. Splunk, Voyence, NetQoS, JunoSpace, etc.).
• Fluency with Remedy incident and change management.
• Advanced English both written and oral.
• Desirable, but not required: CCNA and JNCIA certification or equivalent skill level required. Protocol Experience: EIGRP, BGP, MPLS, HSRP, STP, and others.

Chevron offers a truly global and collaborative work experience. You'll team up with some of the best and brightest people in locations around the world using leading edge technology.

You'll discover a world of extraordinary opportunity, challenge and fulfillment where you can pursue goals, develop new skills, change career paths, and explore new horizons.

Chevron offers a continued education and training to help you cultivate your skills and expand your career. As well as great benefits programs that are designed to help you get the most out of work and life.