Technical Support Engineer - Turno Noche / Inglés Avanzado

GlobalLogic

Publicado 26 de noviembre de 2019
Área Soporte Técnico
Tipo de puesto Full-time
Salario No especificado
Lugar de trabajo Capital Federal, Buenos Aires
Conocimientos Inglés Avanzado (Excluyente)
Residencia Capital Federal, Buenos Aires (Excluyente)

Requisitos para postularse

 La empresa ha recibido tu CV para este aviso.
 

We are looking for a Technical Support Engineer to join our team! Our client is a worldwide leader in video delivery and cable access solutions. Our innovative solutions are key for smarter, faster, and simpler operations. We will be providing L1 and L2 tech support.

 

Requirements

Advanced English and Spanish.

Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable.

Hands-on experience with Linux.

Availability to work from Tuesday to Saturday overnight.

 

Would be a plus:

Portuguese

A university technology degree or equivalent years of technical support experience in high-technology companies.

Superior problem solving, analytical and communications skills.

A strong understanding of IP protocols and telecommunication/cable operator networks.

Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain.

Experience with bash/python scripting.

Experience with Zabbix or Grafana.

Experience with Salesforce, Jira Confluence.

 

Responsibilities

Responsible for providing technical support in assigned product areas to Client´s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Client and associated equipment. Report and track design, reliability and maintenance problems or bugs to R&D engineering groups. Coordinate both hardware and software upgrades to the existing Client customer base.

Video Institucional
×

[Título]

[Mensaje]

Conectando con Facebook ...

a UniversoBIT.com e ingresa mucho más fácilmente.

Ni las empresas ni otros postulantes verán tus datos de Facebook.